Monique Izquierdo is our office manager and is responsible for scheduling, billing and managing the quality assurance systems, working with insurance companies and staff to ensure smooth and accurate operations. She also answers the phone and runs the reception desk as needed. Monique knows everything about the office and its functions so she is our “go-to” person. Prior to working for Decibel Hearing, Monique worked at Blue Cross in customer service, brokerage services and finances.